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How do I reset Life A3i?1. Place the earbuds into the charging case and keep the lid open.
2. Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times. This confirms that the reset is successful.
When resetting the earbuds, make sure the earbuds are well connected with the case, or it may cause the reset to fail. The LED will flash to indicate that they are properly connected (when the earbuds are placed in the charging case, the LED flashes white for 3 seconds). -
What should I do if any of the following problems occur?
- Cannot pair or reconnect with my device.
- One side does not pair with the other side or my device.
- No music plays after connecting with my device.
- Only one earbud has sound.1. Remove the protective film covering the connectors on the earbuds.
2. Reboot the Bluetooth device, such as a phone or computer. Forget all the pairing records on your device and turn off Bluetooth.
3. Reset the earbuds by following the steps below (make sure your earbuds have enough battery):
- Place the earbuds into the charging case and keep the case open.
- Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times. This confirms that the reset is successful.
When resetting the earbuds, make sure the earbuds are well connected with the case, or it may cause the reset to fail. The LED will flash to indicate that they are properly connected (when the earbuds are placed in the charging case, the LED flashes white for 3 seconds).
4. Turn on the Bluetooth of your device, search for soundcore Life A3i, and pair.
If there is a pop-up window to confirm pairing for "soundcore Life A3i," please select "pair." If you accidentally pressed "cancel," you will need to refresh (turn off and then turn on) the Bluetooth of your device, then pair the earbuds again. -
What should I do if Life A3i disconnects or the sound is choppy?Please note that this doesn't necessarily mean there is an issue with the earbuds but may have something to do with the connected device and environment. Bluetooth signals may be influenced by obstructions such as walls, pillars, home appliances, Wi-Fi, and more. To ensure a stable connection, we recommend avoiding such obstructions.
To fix this issue, please try the following:
1. Fully charge and reset your earbuds as stated below and pair them again:
- Place the earbuds into the charging case and keep the case open.
- Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times. This confirms that the reset is successful.
2. Check the earbuds by listening to downloaded music/video.
3. Check the earbuds with another Bluetooth device in a different environment to see if it works well. -
What should I do if there is a Bluetooth related issue (cannot be paired / disconnected) when connected to a computer?1. Fully charge and reset your earbuds as stated below:
- Place the earbuds into the charging case and keep the lid open.
- Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times. This confirms that the reset is successful.
2. Upgrade your computer's Bluetooth driver to the latest version.
3. Re-pair your earbuds to your computer.
4. Test the earbuds on your phone to see if they are working properly. -
Can Life A3i be paired with multiple devices at the same time?This feature is currently not supported.
If you want to pair Life A3i with a second device, please use one of the following methods:
- Turn off Bluetooth on your current device so the earbuds enter pairing mode.
Or
1. Place the earbuds back into the charging case and keep the lid open.
2. To enter pairing mode, press and hold the button on the case for 3 seconds until the LED indicator flashes white quickly.
Please do not remove the earbuds from the case before pairing them with the second device.
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What should I do if Life A3i is not found on soundcore App?1. Download soundcore version 2.9.9 or later from the App Store (If you already have the soundcore app, we recommend that you uninstall and then download it again. Overwriting the installation is not recommended).
2. Pair your earbuds with your phone. Currently, the soundcore app does not support computers.
3. Open the app, click "Add Device" on the left page, and the app will automatically connect to the earbuds (the first time you enter the app, you must agree to enable location permissions).
4. If the connection fails, click Set up Manually > Life Series > Life A3i on the page to check whether it can be added manually (if you can't find the device's model on this page, you can take a screenshot).
5. Uninstall and reinstall the app.
If trying the steps above still does not work, provide the phone's model, app version, screenshot in step 4, Bluetooth name, and the region of the mobile phone. (Search for the region on the phone settings page. If there is no region in the settings, search for language).
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How do I fix low volume issue when connected to a phone?1. Make sure your earbuds have enough power before resetting them:
- Place the earbuds into the charging case and keep the lid open.
- Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times. This confirms that the reset is successful.
2. Clear all pairing records on your phone and re-pair your earbuds. Turn the volume down one notch on your phone. Then, turn up the volume of your phone, earbuds, and music/video to the maximum.
3. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips.
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How do I fix low volume issue when connected to a Mac computer?1. Make sure your earbuds have enough power before resetting them:
- Place the earbuds into the charging case and keep the case open.
- Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times. This confirms that the reset is successful.
2. Clear all pairing records on your Mac computer and re-pair your earbuds. Turn the volume down one notch on your computer. Then, turn up the volume of your computer, earbuds, and music/video to the maximum.
3. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips. -
How do I fix low volume issue when connected to a Windows computer?1. Make sure your earbuds have enough power before resetting them:
- Place the earbuds into the charging case and keep the case open.
- Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times. This confirms that the reset is successful.
2. Clear all pairing records on your Windows computer and re-pair your earbuds. Make sure you choose the right mode. (For audio/video, choose Stereo, and for mic choose Hands-Free.)
3. Turn up the volume of your computer, earbuds, and music/video to the maximum.
4. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips. -
How should I set the audio input and output on a Windows computer with Life A3i?1. If you only want to listen to the audio on the computer, select "Life A3i Stereo" for the computer audio. If you need to adjust the volume, adjust both the software and computer volume.
2. If you need to use a conference app on your computer such as Zoom/Microsoft Teams, please set the input and output of the software as stated below:
- Microphone on the conference software: Life A3i Hands-Free
- Speaker on the conference app: Life A3i Hands-Free
If you need to adjust the volume, please do so on the app. If you cannot adjust the volume on the app, please select Life A3i Hands-Free as output on your computer and adjust the volume.
3. If you need to use the audio and video app on your computer and you cannot set the input and output on the app, please open the computer audio settings and choose the correct settings:
Input: Life A3i Hands-Free
Output: Life A3i Hands-Free
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Why am I hearing poor voice quality?1. Make sure you have raised both the volume of the earbuds and the connected device to the maximum.
2. Make sure you're wearing the earbuds in the correct position to create a tight seal.
3. Try switching to the phone's microphone and make a call to see if the problem persists. -
Why is the person on the other end of the call hearing low and unclear voice?1. If you only use one earbud, make sure the other bud is in the charging case.
2. Try different sizes of ear tips that come with the earbuds and make sure you're wearing them in the correct position to create a tight seal.
2. Make sure the audio output device chosen is "soundcore Life A3i" on the connected device.
3. If you make a call via an app, try using your phone to make a call instead to see if the problem persists.
4. Try testing your earbuds with a different Bluetooth device in a different environment to see if it makes any difference. -
Why am I hearing poor sound quality?1. Try different sizes of ear tips that come with the earbuds and make sure you're wearing the earbuds in the correct position so they create a tight seal. This will enhance the sound quality and noise cancellation effect.
2. Try different types of music and make sure the input audio source has no distortion or noise.
3. Try different EQ modes on the soundcore app and customize the EQ to your preference. -
Why is the volume of Siri so loud?1. Pair your earbuds with your phone.
2. Turn down the volume when making a call.
3. Restart Siri and the volume should be lower. -
What audio codecs does Life A3i support?SBC and AAC.
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When exercising, which mode should I use?Normal mode is recommended during exercise.
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Why can't I hang up a call?Press either side of the earbuds twice to hang up a call. Press once on either side of the buds to receive a call.
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When will Life A3i turn off automatically?1. When the earbuds are placed in the charging case with the lid closed.
2. When there are no devices connected to the earbuds after 10 minutes. -
How can I turn on Life A3i?The earbuds will automatically power on when the charging case is opened, or you can hold the button of the earbuds for 3 seconds to power on.
1. Remove the protective film covering the connectors on the earbuds.
2. Make sure the charging case has enough power.
3. Place the earbuds in the charging case, then reopen the charging case. -
What should I do if Life A3i's noise cancellation performance does not meet my expectations?Here's what you can do to enhance the sound quality and noise cancellation:
1. Try other sizes of ear tips to ensure the one you're using fit well and create a tight seal.
2. Make sure you're wearing the earbuds in the correct position so that they create a tight seal.
Note: In a noisy environment and at high volume, you may feel that the noise cancellation performance is not as strong. -
How do I power the earbuds on and off?Power on: 1. The earbuds will turn on automatically when you open the lid of the charging case.
2. Hold on the button of the earbuds for 3 seconds to power on.
Power off:
2. Put the earbuds back into the charging case and close the lid to turn off the earbuds.
3. The earbuds will also turn off automatically when placed outside the case and have been disconnected from your device for 10 minutes. -
How should I look after Life A3i?1. Use the earbuds regularly to avoid over-discharge which can harm the lifespan of the earbuds' battery. We recommend using Life A3i at least once a month.
2. Charge the earbuds after you use them. To improve the battery's lifespan, do not always wait until there's 20% power remaining or less to charge them.
3. Open the lid of the charging case at least once a month to ensure the earbuds are still working. Charge the charging case at least once a month.
4. Regularly clean the charging pins on the earbuds and charging case.
5. Keep the ear tips clean, and regularly clean the metal mesh filter under the rubber ear tips with a bit of rubbing alcohol.
6. If Life A3i comes into contact with liquid, use a hairdryer in 'Cool' setting to dry the case. -
Why is there no response when I touch my Life A3i?1. Note that A3i only has physical buttons. You should "Press" and not "Touch" the panel.
2. The button is below the "d" logo, make sure you are pressing the right spot. -
Are there any tips for upgrading Life A3i's firmware?1. Keep the earbuds in the charging case and keep the lid open.
2. Make sure the earbuds have enough power (over 20%).
3. Do not use the earbuds during the process.
4. Try again if it fails. -
Can I use the left/right earbud on its own?Yes, just take one earbud out of the charging case to use.
If you are using two earbuds, put either one of the earbuds back into the charging case and continue using the other one on its own.
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How long does it take to fully charge the earbuds?About 2 hours.
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How long does it take to fully charge the charging case?About 2 hours.
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Does the case support wireless charging?No.
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How can I charge the earbuds?1. Confirm that the charging case has power left (open the charging case to check if there is white light flashing).
2. Close the lid after placing the earbuds in the charging case and start charging. -
What should I do if any of the following problems occur? 1) The earbuds don’t recharge in the charging case. 2) The earbuds stay connected to the device even after being placed in the charging case with the lid closed. 3) The earbuds don't turn on when taken out of the charging case.1. Confirm that the charging case has power left (open the charging case to check if there is a flashing white light).
2. Clean the charging pins with a dry cloth and an alcohol-based disinfectant. This is to ensure all charging contact pins on the earbuds and charging case are completely clean and dry from sweat and water. Then, put the earbuds correctly into the case. When you put the earbuds back into the charging case, the light on the case will flash for 3 seconds.
3. If they still do not turn on, put the earbuds back into the charging case, close the lid for 6 seconds, and try opening the lid again.
