We have discovered that due to a problem with manufacturing conditions, a small number of our soundcore speakers (manufactured in March and April, 2023) may have battery issues that cause a potential fire safety risk. The safety of our customers is our highest priority, and that's why we are issuing a voluntary recall for the soundcore A3102 speaker(Black).
AAnker has reported this issue to CPSC and released a joint recall notice. You can refer to the notice from CPSC via https://www.cpsc.gov/Recalls/2025/Anker-Soundcore-Lithium-Ion-Battery-Powered-Bluetooth-Speakers-Recalled-Due-to-Fire-Hazard-Sold-Exclusively-on-Amazon-com-by-Anker-Innovations.

We are taking all necessary measures to ensure your safety and satisfaction. Although only a very small number of products may be affected by this issue, out of an abundance of caution, we are reaching out to customers who purchased the product between March 1, 2023 and June 6, 2024 to begin the recall program. If your device is verified (based on the SN) as having one of the affected battery cells, please follow the steps below and we will send you a new one as a replacement.



Please Note: Below models and colors are NOT included in the recall:

1. Look at the bottom of your soundcore speaker (see image below) to see if it is model A3102.

2. Locate the 16-digit serial number on the bottom of the device. If your product's SN is not 16 digits, it means your product is normal and is not within the scope of this recall.

3. Click here to enter the serial number and verify whether your speaker contains the affected battery cells.

If your soundcore speaker is identified as having the affected battery cells, please follow the instructions below:

1. Switch off the speaker immediately.
2. Once we have confirmed your information, our customer service team will provide guidelines on how to return or dispose of your speaker.

If you have any questions or need further assistance, please do not hesitate to contact us. We are committed to promptly addressing and resolving any issues you may encounter.

Email: Contact service@soundcore.com and include “soundcore A3102 Speaker Recall” in the subject line.
Phone: We offer phone support in the following regions.
Additional contact details can be found at https://us.soundcore.com/pages/contact-us.
- United States: +1 (800) 988 7973
- Germany: +49 (0) 69 9579 7960
- United Kingdom: +44 (0) 1604 936 200

We sincerely apologize for any inconvenience this situation may have caused and greatly appreciate your understanding and patience.