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Can I use Life Q30 while they're charging?No.
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How long does it take to fully charge Life Q30?About 2 hours.
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What is Life Q30's playtime with a full charge?- Playtime with ANC Off: 60 hours at 60% volume.
- Playtime with ANC On: 40 hours at 60% volume.
- A 5-minute charge gives you 4 hours of listening. -
What should I do if Life Q30 does not take a charge?Try using a different charging cable and a certified wall charger with at least a 5V 1A output. If you are using a charger or USB port with a low output, Life Q30 may not charge correctly.
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What Bluetooth codecs does Life Q30 support?Life Q30 supports SBC and AAC.
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How do I reset Life Q30?- Long press the power button and volume + button for 5 seconds.
- You will see a pink light flash twice, and then a blue light will flash quickly to show Life Q30 has entered into pairing mode. -
What should I do if Life Q30 does not pair with my device?1. Forget the pairing record on your device, turn off Bluetooth and turn it on again.
2. Reset Life Q30 by long pressing the power button and volume + button for 5 seconds.
3. Try to pair Life Q30 with another device. -
How do I connect Life Q30 to another device?Life Q30 will automatically connect to the last paired device when turned on. If you would like to pair it with a different device, use one of the following methods:
- Turn off Bluetooth on the device you were connected to so that Life Q30 enters pairing mode. Then connect to the second device via Bluetooth.
- If you prefer not to turn off Bluetooth on the first device, double press the power button to make Life Q30 re-enter pairing mode, and find Life Q30 in the second device's list of available Bluetooth devices. -
Does Life Q30 support multi-point connection?Yes. When connecting the first device, double press the power button to make Life Q30 re-enter pairing mode and find it in the second device's list of available Bluetooth devices. If the second device does not connect within 2 minutes, Life Q30 will exit pairing mode and remain connected to the first device.
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What should I do if Life Q30 disconnects while in use?- Try to avoid interference from your surroundings, other Bluetooth connections, and Wi-Fi. Some environments with cell phone towers or areas with dense Wi-Fi networks and other transmitting devices can interfere with your Bluetooth connection.
- Reset your Bluetooth connection by turning off your device's Bluetooth for at least 10 seconds, then turn back on.
- Reset Life Q30 by long pressing the power button and volume + button for 5 seconds.
- Try to connect to another device to see if there is any difference.
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What should I do if there is sound only playing from one side?- Reset Life Q30 by long pressing the power button and volume + button for 5 seconds.
- Try to connect to another device to see if there is any difference. -
What should I do if the microphone doesn't work well?- Make sure you are wearing the headphones correctly to ensure the microphone is facing towards your mouth.
- ""Forget"" Life Q30 in your device's Bluetooth history and reset the headphones by long pressing the power button and volume + button for 5 seconds, then pair again to test.
- Try connecting Life Q30 with another Bluetooth device to see if the problem persists. -
Can I use Life Q30 for calls in AUX mode?There is no microphone on the supplied AUX cable, but you can use the microphone on the connected device while using Life Q30 in AUX mode.
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Does Life Q30 support the soundcore app?- Yes. You can find it in Life Series section of the app.
- In the soundcore app, you can select a noise cancellation mode, choose from 22 EQ presets or customize your own, and tailor your own white noise soundscape for when you need to rest. -
How do I activate noise cancellation mode?- When you turn on the headset, ANC turns on automatically.
- Press the ANC button to switch between the modes. -
How do I activate Transparency mode?- Put your palm on the right earcup for 1-2 seconds until you hear the notification tone. Repeat the action to exit Transparency mode.
Or
- Short press the NC button to switch between modes.
Note: Life Q30 will not automatically enter Transparency mode after turning on. -
How do I use NFC?- Tap your Android phone on the right earcup to connect when Life Q30 is turned on and no other devices are connected.
If there is already one device connected:
- Tap another Android phone on the right earcup to connect via NFC.
If there are two devices connected:
- Tap another Android phone on the right earcup.
- Life Q30 will disconnect from the first connected device and connect to this Android phone via NFC.
- If the device connected has NFC, you can tap it on the right earcup again to disconnect.
Note:
NFC does not work in AUX mode. -
What should I do if NFC fast pairing does not work?1. Make sure the device you are trying to connect supports NFC.
2. The NFC chip's position is located around the soundcore logo on the right earcup so ensure you're tapping the phone on that area.
3. Upgrade the firmware of both your device and Life Q30 to make sure you're using the latest version.
4. When Life Q30 turns on, make sure there is a flashing blue light which turns off after you pair your phone via NFC. -
How do I activice voice assistants like Siri?Long press the play/pause button for 1 second.
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How should I look after Life Q30?1. Use the Life Q30 regularly to avoid over-discharge which can harm the lifespan of their battery. We recommend using them at least once a month.
2. Charge the earbuds after you use them. In order to improve the battery’s lifespan, do not always wait until there's 20% or less power remaining to charge them.
3. If Life Q30 comes into contact with liquid, use a hairdryer on the 'cool' setting to dry them.
4. Clean the headband and ear cushions with a cotton cloth.
5. Avoid irreversible damage to the headset caused by excessive external forces.
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How To Use soundcore Life Q30? (EN)
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How to Pair Life Q30 for the First Time? (EN)
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How to Clean Life Q30's Earcups? (EN)
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How to Turn On Noise Cancellation and Transparency Modes Using Life Q30? (EN)
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How to Connect Life Q30 with 2 Devices at the Same Time? (EN)
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How to Reset Life Q30 to Solve Connectivity Problems or Function Issues? (EN)
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How to Adjust Noise Cancellation and Transparency On Life Q30 via soundcore App? (EN)
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How to Control Music, Phone Calls, and Voice Assistants via Life Q30? (EN)
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How do I safely dispose of the battery in the headphones or charging case?The product must not be disposed of in your household waste, and should be delivered to an appropriate collection facility for recycling. Follow local rules and never dispose of old products and rechargeable batteries in your normal household waste. Correct disposal of old products and rechargeable batteries helps prevent negative consequences for the environment and human health. Please note that the battery should only be removed by professional engineers. You are welcomed to contact us at service@soundcore.com if you have any questions.
